Refund policy

Our Lerpos Quality Assurance team conducts careful inspection of your order before packaging and shipping it out. Our #1 goal is 100% customer satisfaction to make sure you love the final product just as much as we do. We truly believe we make some of the most innovative therapy products in the world, which is why we ensure a cautious and delicate quality-checking process.

We offer returns for product that are either defective or damaged during shipping. You may return the item(s) within 90 days of delivery hassle free. We accept returns and exchanges of unopened items returned in the original packaging, with tags attached, and free of damages and scents caused by the customer. If your order falls out of this criteria, kindly contact our Quality Assurance team at info@lerpos.com so we can better assist you.

Returns

To begin initiating a return, within 90 calendar days of delivery, reach out to our Quality Assurance team at info@lerpos.com. We will determine your eligibility based on the criteria below. If you are eligible, we ask that you ship our product(s) back to one of our available warehouses (will be provided to you). We simply ask for you to cover the shipping costs and provide a tracking number when it is available. Once we receive your return, our team will quickly inspect it to confirm criteria and immediately process your refund sent back to your original payment method (usually takes 1-3 business days).

  • Your item must be unused and in the same condition that you received it.  It must also be in the original packaging. Return the new, unopened items to us within 90 calendar days of delivery.
  • Due to the sanitary nature of some of our self-applied devices we can not accept returns/exchanges or offer refunds for any used cuppers or Enhancer Kits if there is a change of mind on purchase.
  • For any product valued over $10 you should consider using a trackable shipping service or purchasing shipping insurance.
  • All items on sale are final, we are not able to provide our low prices while also providing change-of-mind refunds during our sales.
  • We cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside of the designated return process (Please see above for designated return process).

A photo or video of the item(s) might be requested and must be supplied before the refund process starts. There are certain situations where only partial refunds are granted. 

Damaged Goods

If you think your product arrived damaged, you must report it within 24 hours to our support email (info@lerpos.com)  with clear images or videos of the damage done by delivery so we can investigate the case and send you a brand new product.

Lost or Stolen Packages

Lerpos is not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. You have within 24-48 to notify our support staff of an address change before your order is processed and shipped out. 

Lerpos is not responsible for lost, stolen and undelivered packages confirmed to be delivered to the address entered for an order. Upon inquiry, Lerpos will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 1-3 business days).

Refunds due to Unrecognized Charges (if applicable)

In some cases, we will allow refund up to 3 days after purchase, just make sure to email us and we will be more than glad to assist you. In the rare case that we do issue a refund, shipping is excluded.

Once it is shipped out, we cannot take responsibility if it is damaged, lost or delayed. However, do email us and let us know so we can assist you regarding this issue.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email and we’ll be in touch. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Extended Warranty

Our one and two-year extended warranties apply to any manufacturer defects or electrical component failures that were not the user’s fault. This warranty can be used once to send you a replacement product at no cost besides the varied shipping cost to reach your address. Customers must reach out to our support staff at info@lerpos.com in order to activate their warranty. Subject line for this email should read “Warranty Replacement for Order #[insert order #],” followed by your name and address in the body text of the email.

Before Return Shipping

In the case you are eligible for a return, you should email us first, before shipping the order to us, in order to get the specific instructions for return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Restocking Fee For Large Orders

There is a 25% restocking fee for any order over $100, and a 40% restocking fee for any order above $250. Your refund will be deducted accordingly in order to account for this fee.

Canceling An Order

If you would like to cancel an order, please contact us within 4 hours of purchasing. You can only cancel your order within that time period.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Pre-Orders

If you are purchasing a product that is currently on “pre-order” (as labeled on the product page), then you must take into consideration the estimated “in-stock” date (also denoted on the product page). This date does not include additional processing times which may be up to 1-3 business days following the “in-stock” date. ANY order placed that features a product which is currently on “pre-order” will be subject to the delays denoted on the “pre-order” product page of the item featuring this status. Orders featuring pre-orders may be cancelled within 24 hours of placing the order. Cancellation requests post 24 hours may be subject to partial refunds or rejection of request.